Question 1

What is a 3D point cloud?

Accepted Answer

A point cloud is a set of millions of 3D coordinates (X, Y, Z) captured by a laser scanner or drone. Together, these points form an accurate reproduction of a building, terrain, or infrastructure. Surveyors, architects, and engineers use them to document existing conditions, monitor construction, or compare as-built to BIM models.

Question 2

What file formats are supported?

Accepted Answer

The Standard plan supports E57, LAS, and LAZ formats. The Advance plan adds proprietary formats RCS, RCP, and LGSx. These formats cover scanners from all manufacturers: FARO, Leica, Trimble, Riegl, NavVis, Viametris, Matterport, and GeoSLAM.

Question 3

Is ATIS.cloud compatible with my scanner?

Accepted Answer

Yes. ATIS.cloud is 100% agnostic and compatible with all 8 major 3D scanner brands: FARO, Leica, Trimble, Riegl, NavVis, Viametris, Matterport, and GeoSLAM. If your scanner exports to E57, LAS, or LAZ, it's compatible from the Standard plan.

Question 4

What is the maximum file size supported?

Accepted Answer

ATIS.cloud supports files up to 500 GB. Our streaming technology progressively loads data so navigation stays smooth, even on the largest files. No installation required.

Question 5

What are ATIS.cloud's main features?

Accepted Answer

ATIS.cloud lets you: view your 3D point clouds in the browser (files up to 500 GB), take measurements and add annotations, share with your clients (no client-side installation), compare point clouds with BIM models (Advance plan), and view 360° images (Advance plan).

Question 6

What's the difference with desktop software like ReCap or Cyclone?

Accepted Answer

Desktop software requires installation, an expensive license, and a powerful computer. ATIS.cloud works 100% in the browser and enables sharing with your clients, which is impossible with desktop software.

Question 7

How does the free trial work?

Accepted Answer

The free trial gives you access to all features. No credit card is required to start. At the end of the trial, you can choose to subscribe or your data will be deleted after a grace period.

Question 8

What's the difference between Standard and Advance plans?

Accepted Answer

The Standard plan includes visualization, measurement, annotation, and sharing with E57, LAS, and LAZ formats. The Advance plan adds BIM/model comparison, 360° images, proprietary formats (RCS, RCP, LGSx), and priority support. Contact us for pricing tailored to your needs.

Question 9

Is there any commitment?

Accepted Answer

No, there is no commitment. You can cancel your subscription at any time, whether you are on monthly or annual billing. Your access remains active until the end of the paid period.

Question 10

Are there any hidden fees?

Accepted Answer

No, our pricing is transparent. No setup fees, no export fees. Additional users can be added for an extra fee. Contact us for a personalized quote.

Question 11

Can I switch plans anytime?

Accepted Answer

Yes, you can upgrade or downgrade at any time. The change is immediate and the prorated amount is automatically calculated on your next invoice.

Question 12

What happens if I exceed my storage?

Accepted Answer

You receive a notification before reaching the limit. Your existing files remain accessible. You can either purchase additional storage or upgrade your plan to continue importing.

Question 13

Is billing monthly or annual? What currencies?

Accepted Answer

You can choose between monthly and annual billing (15% savings on annual). Payment is accepted in euros (€), British pounds (£), US dollars ($), and Canadian dollars (CAD).

Question 14

Do I need to install any software?

Accepted Answer

No, no installation is required. ATIS.cloud works 100% in your web browser. Compatible with Chrome, Firefox, Edge, and Safari. Your clients don't need to install anything either to view the scans you share.

Question 15

Does ATIS.cloud work on mobile and tablet?

Accepted Answer

Yes, the 3D app adapts to all screens: desktop, tablet, and smartphone. Your clients can explore shared point clouds from any device with a web browser.

Question 16

How long does uploading a large file take?

Accepted Answer

Upload time depends on your internet connection and file size. For a 10 GB file with a fiber connection, expect a few minutes. The system supports automatic resume if the connection drops.

Question 17

How does the BIM / model comparison work?

Accepted Answer

With the Advance plan, you can overlay an IFC file on your point cloud to visually detect deviations between design and as-built. It's ideal for construction monitoring and quality control.

Question 18

Are measurements taken in the 3D app accurate?

Accepted Answer

Yes. Measurements in ATIS.cloud reflect the accuracy of the data captured by your scanner. You can measure distances, areas, and add annotations directly in the browser.

Question 19

Do I need a powerful computer to view a point cloud?

Accepted Answer

No. Thanks to our streaming technology, data is loaded progressively. A standard computer with a modern browser is sufficient. No dedicated graphics card or large amount of RAM needed.

Question 20

Where is my data hosted?

Accepted Answer

Your data is hosted closest to you, across 22+ data centers worldwide. All communications are encrypted with SSL/TLS.

Question 21

Is ATIS.cloud GDPR and CCPA compliant?

Accepted Answer

Yes, ATIS.cloud is fully GDPR and CCPA compliant. Your data benefits from geographic sovereignty across 22+ countries, with SSL/TLS encryption, no third-party sharing, and you retain full control of your data (export, deletion). European and Californian users have access to all regulatory rights (access, rectification, objection, deletion, portability).

Question 22

Is my data shared with third parties?

Accepted Answer

No, never. ATIS.cloud does not share, sell, or monetize any of your data. Your files belong exclusively to you.

Question 23

Are sharing links secure?

Accepted Answer

Yes. Sharing links are generated with a unique identifier. You can deactivate a link at any time from your ATIS.cloud dashboard to revoke access. All connections are encrypted.

Question 24

What happens to my data if I cancel?

Accepted Answer

After cancellation, you have a grace period to export your files. After this period, your data is permanently deleted from our servers. We do not keep any copies.

Question 25

How do I share a scan with a client who doesn't have software?

Accepted Answer

Upload your file to ATIS.cloud, then invite your clients to view the scan. Your client accesses the point cloud in 3D in their browser: no account, no software, no installation.

Question 26

Can I collaborate with my team on a project?

Accepted Answer

Yes. Invite team members according to your plan (4 to unlimited). Annotations and measurements added are visible to all collaborators. It's a simple way to exchange project feedback without scheduling a meeting.

Question 27

Can I control who accesses my files?

Accepted Answer

Yes. You control access permissions from your ATIS.cloud dashboard. For sharing links, you can deactivate them at any time. Team members are managed by invitation.

Question 28

How do I migrate from my current tool (ReCap, Cyclone…)?

Accepted Answer

It's simple: import your files via drag & drop. ATIS.cloud supports all common formats, no conversion needed. Setup takes a few clicks. For Advance and Enterprise plans, we offer free migration assistance.

Question 29

How do I contact support? What's the response time?

Accepted Answer

Support is available by email in French and English. Standard response time is 24 business hours. Advance and Enterprise clients benefit from priority support with a faster response time.

Question 30

Do you offer live demos or training?

Accepted Answer

Yes. We offer personalized live demos to show you ATIS.cloud in action with your own files. For teams, onboarding support is included with Advance and Enterprise plans.

Frequently asked questions

Can't find the answer?

Ready to simplify your point clouds?